Returns & Refunds Policy

We want you to love your jewellery. If it isn't quite right, our Hatton Garden team will make returning, resizing or exchanging it simple. This policy explains exactly what you can return, how to do it and when you will be refunded.

At a glance

30-day money-back guarantee

If you change your mind, you can return any eligible item within 30 days of the date it was delivered to you for a full refund. This applies to both ready-to-ship pieces and our standard made-to-order pieces chosen from our website options (such as metal, diamond and carat).

To be accepted for a refund, your item must be:

• Unworn, undamaged and in the same condition as when you received it.
• Returned with everything supplied: the Sunshine Diamonds presentation box, diamond certificate or grading report, valuation certificate and any other paperwork.
• Not altered, resized, engraved or repaired by anyone other than Sunshine Diamonds.

For hygiene reasons, earrings must be returned unworn.

Items we cannot accept for a change-of-mind return

• Bespoke pieces designed and made to your own design or specification.
• Items that have been engraved or personalised at your request.
• Items that have been worn, damaged or altered by anyone other than Sunshine Diamonds.

This does not affect your rights if an item is faulty or not as described (see below).

Free ring resizing within 60 days

If your ring does not fit, we will resize it free of charge within 60 days of delivery. Resizing is carried out by our jewellers in Hatton Garden, and we will confirm the timescale with you when we receive your ring.

Some designs, such as full eternity rings and some patterned or channel-set bands, cannot be resized without affecting the setting. In that case we will remake or exchange the ring in your correct size where possible. A ring that has been resized can no longer be returned for a change-of-mind refund.

Not sure of your size? See our ring size guide or book a free appointment and we will measure you in our showroom.

Exchanges within 60 days

You can exchange an eligible item for a different size or a different piece within 60 days of delivery. The item must meet the same condition requirements as a return. If your new choice costs more, we will ask you to pay the difference; if it costs less, we will refund the difference to your original payment method.

Faulty, damaged or incorrect items

• Damaged in transit or the wrong item: please contact us within 48 hours of delivery with your order number and, if possible, photos of the packaging and item. We will arrange a free collection and send a replacement or give you a full refund.
• Faulty within 30 days of delivery: under the Consumer Rights Act 2015 you are entitled to a full refund, a repair or a replacement.
• Faulty after 30 days: our 5-year warranty covers manufacturing defects in workmanship. We will repair or, if that is not possible, replace the item free of charge. The warranty does not cover normal wear and tear, accidental damage, loss of stones caused by knocks or impact, or work carried out by others.

How to return, resize or exchange

1. Contact us by email at sales@sunshinediamonds.com, by phone on +44 20 3712 6044 or on WhatsApp. Please give your order number and tell us whether you would like a refund, resize or exchange.
2. We send you a free returns label. Within the UK we email you a pre-paid, fully insured, tracked returns label and instructions.
3. Pack your item securely in its original presentation box with its certificate, valuation and paperwork, inside a padded outer package. Please do not write on or tape the presentation box itself.
4. Drop it off using the label we sent and keep your proof of postage until your return is complete.
5. We inspect it in our Hatton Garden workshop and confirm the outcome by email.

Prefer to return in person? You are welcome to bring your item to our showroom by appointment. Book an appointment or call us to arrange a time.

Returning from outside the UK? Please contact us first. International return postage and any customs charges are the customer's responsibility, and the parcel must be fully insured.

Your refund

• We refund the full price you paid, including the effect of any discount code used, to your original payment method.
• Your refund is issued within 14 days of us receiving the item back. We email you as soon as it has been processed.
• Depending on your bank or card provider, it can take a few working days for the refund to appear on your statement.
• If you paid with PayPal, Klarna or another pay-later service, the refund is returned through that provider and your instalment plan is updated accordingly.
• If an item is returned worn, damaged or without its paperwork, we may reduce the refund to reflect the loss in value, or return the item to you. We will always contact you before doing so.

Your statutory rights

Under the Consumer Contracts Regulations 2013 you may cancel most online orders within 14 days of delivery; our 30-day money-back guarantee extends this period. If an item is faulty or not as described, you also have rights under the Consumer Rights Act 2015. Our 30-day guarantee and 5-year warranty are in addition to, and do not affect, your statutory rights.

Returns address

Please only send items using the pre-paid label we provide, so your return is tracked and fully insured.

Sunshine Diamonds
35 Ground Floor office
Greville House
35 Greville Street
London
EC1N 8TB
United Kingdom

Contact us

Telephone: +44 20 3712 6044
WhatsApp: +44 20 3712 6044
Email: sales@sunshinediamonds.com
Showroom hours (by appointment): Monday to Friday 10:30 – 18:30, Saturday 10:30 – 17:30, closed Sunday and bank holidays.

VAT registration number: GB379685424 · Member of the National Association of Jewellers (NAJ), membership no. 69151